TERMS & CONDITIONS

Deposit & Booking Policy

A 50% non-refundable deposit is required to secure and reserve your appointment date with Pink Empire Cleaning Co. The deposit will be applied toward the total cost of your scheduled service.

To confirm your booking, clients must review and sign the Pink Empire Cleaning Co. Service Agreement and have a valid payment method securely saved on file for the remaining balance.

Appointments are not officially confirmed or reserved until the required deposit has been received, the Service Agreement has been signed, and the requested date and time have been approved based on availability.

The remaining balance is due immediately upon completion of service and will be charged to the payment method on file.

Rescheduling Policy

Deposits may be transferred one time to a rescheduled appointment when at least 48 hours' notice is provided before the scheduled service date.

Rescheduling requests made with less than 48 hours' notice may result in the forfeiture of the deposit. Additional rescheduling requests may require a new deposit.

Company Cancellation Policy

If Pink Empire Cleaning Co. cancels a scheduled service and is unable to accommodate a rescheduled appointment within a reasonable timeframe, the deposit will be refunded in full.

Payment Terms

All remaining balances are due immediately upon completion of service, unless alternative payment arrangements have been agreed upon in writing in advance.

By booking a service, the client authorizes Pink Empire Cleaning Co. to charge the remaining balance to the valid payment method saved securely on file.

Privacy Policy

Pink Empire Cleaning Co. respects your privacy. We collect only the information reasonably necessary to provide and manage our services, which may include:

• Name

• Contact information

• Service address

• Booking and appointment details

Your personal information is not sold or shared with third parties for marketing purposes. Payment processing and online forms may be handled through secure third-party platforms. Information may be shared with service providers when reasonably necessary to process payments, manage bookings, or provide requested services.

Service Policy

By booking a service with Pink Empire Cleaning Co., you agree to the following:

• Access to the property must be provided at the scheduled appointment time.

• Cancellations and rescheduling requests must follow the notice requirements outlined in these Terms & Conditions.

• Late access, delays, or circumstances outside of our control may result in shortened service time, and the full service rate may still apply.

• The property must be reasonably accessible and safe for our cleaning team to perform the requested services.

• Excessively unsafe, hazardous, or unsanitary conditions may require the service to be postponed, modified, or canceled.

• Clients are responsible for securing valuable, fragile, or personal items before service begins.

• Clients must report any concerns regarding the completed service within a reasonable timeframe so that Pink Empire Cleaning Co. has an opportunity to review and address the concern.

• We reserve the right to refuse, postpone, modify, or discontinue service if property conditions prevent our team from safely or effectively performing the requested cleaning services.

Agreement to Terms

By submitting a deposit and booking a service with Pink Empire Cleaning Co., you acknowledge that you have reviewed and agree to these Terms & Conditions and the policies outlined above.

A booking is considered confirmed only after the required deposit has been received, the Service Agreement has been signed, the required payment method has been securely saved on file, and the appointment has been approved based on availability.