Frequently Asked Questions

🏠 Before Your Cleaning

Do I need to be home during the cleaning?

No. You do not need to be present as long as we have a safe, approved way to access the property at the scheduled time.

Do you bring your own cleaning supplies?

Yes. Our team arrives with professional cleaning supplies and equipment unless otherwise discussed or requested in advance.

How long will my cleaning take?

Cleaning times vary depending on the size of the property, its condition, the type of cleaning requested, and the scope of work.

Do you offer in-person walkthroughs?

We do not currently offer in-person walkthroughs for quotes. Estimates are based on the information, property details, photos, and unit size provided by the client.

Can I customize my cleaning?

Absolutely! Services can be customized based on your priorities, needs, and the condition of your property. Additional services or add-ons may affect the final price.

💳 Pricing & Payment

How is pricing determined?

Our pricing starts with a base rate based on the type and size of cleaning needed. Additional services, add-ons, excessive buildup, or special circumstances may result in additional charges.

When is payment due?

The remaining balance is due immediately upon completion of service and before the cleaning team leaves the property, unless otherwise agreed upon in writing.

Do I need to keep a card on file?

Yes. A valid payment method may be required to secure your booking and process the remaining balance, approved additional services, or applicable cancellation or lockout fees.

What payment methods do you accept?

We accept major debit and credit cards, Cash App, Zelle, Apple Pay, and other approved electronic payment methods. Available payment options may vary.

🧹 Cleaning Services

What is included in a Standard Cleaning?

Standard cleaning generally includes dusting, vacuuming, mopping, bathroom cleaning, kitchen surface cleaning, trash removal, and general tidying of the home.

What is included in a Deep Cleaning?

Deep cleaning provides more detailed attention to areas that may require additional time and care, including buildup, high-touch surfaces, baseboards, fixtures, reachable appliances, and other areas based on the selected service.

Do you offer recurring cleaning?

Yes! We offer recurring cleaning plans, including weekly, biweekly, and monthly services, based on availability.

Do you offer discounts for recurring services?

Recurring clients may qualify for special or discounted pricing depending on the frequency and scope of service.

How many cleaners will come to my appointment?

The number of cleaners assigned depends on the size, condition, and scope of the job. Some appointments may require one cleaner, while larger or more detailed projects may require a team.

Do you offer same-day cleaning?

Same-day appointments may be available depending on our schedule and availability. Contact us as soon as possible to check availability.

🏡 Specialized Services

Do you offer Move-In and Move-Out Cleaning?

Yes! We provide move-in and move-out cleaning services for homes, apartments, rental properties, and other residential spaces.

Do you offer Airbnb or vacation rental cleaning?

Yes! We offer turnover cleaning for Airbnb, vacation rentals, and short-term rental properties, depending on location and availability.

Do you offer commercial cleaning?

Yes! We provide cleaning services for offices, commercial spaces, retail locations, and shared-use facilities.

Do you offer Post-Construction Cleaning?

Yes. Post-construction and renovation cleaning services are available by customized quote based on the property's size and condition.

Do you offer Junk Removal?

Junk removal services may be available depending on the type and volume of items, location, and scheduling availability. Additional fees may apply.

Do you offer Pressure Washing?

Yes! Pressure washing services are available for select residential and commercial properties. Contact us for availability and a customized quote.

What services are not included in a standard cleaning?

Certain services require specialized equipment, additional labor, or separate pricing. These may include carpet shampooing, biohazard cleanup, mold remediation, pest removal, heavy lifting or moving, and certain exterior cleaning services.

📅 Booking & Policies

What is your cancellation policy?

We ask that clients provide at least 24 hours' notice for cancellations or rescheduling requests. Late cancellations or rescheduling may result in a fee or forfeiture of the deposit, depending on the circumstances and applicable booking policies.

What happens if I am locked out?

If our cleaning team arrives and cannot safely access the property at the scheduled time, a lockout or trip fee may apply.

What if I have a concern about my cleaning?

Please contact us within 24 hours of service completion to report any concerns. We will review the situation and determine an appropriate resolution when applicable.

Do you take before-and-after photos?

Yes. Photos or other documentation may be taken for quality control, service documentation, training, and protection against disputes or inaccurate claims. Photos are handled in accordance with our privacy practices.

👥 Our Team

Are your cleaners experienced?

Our cleaning professionals are trained to provide reliable, professional, and detail-oriented cleaning services.

Are you insured?

Insurance coverage and protections may vary depending on the service and cleaning team assigned. Please contact us directly with specific questions regarding coverage.

Can I request the same cleaner for recurring services?

We do our best to provide consistency for recurring clients whenever possible. However, staffing and scheduling needs may occasionally require a different cleaner or team member.

🐾 Pets & Property Access

Can I have pets in my home during service?

Yes. However, for the safety of our team and your pets, we may ask that aggressive, anxious, or disruptive pets be safely secured during service.

What if I am not home?

You do not need to be present as long as we have a safe and approved way to access the property. Please provide clear access instructions before your appointment.

📍 Service Areas

What areas do you service?

Our service areas may vary based on the type of service, scheduling, and availability. Contact us directly to confirm whether we service your location.

📞 How Do I Book a Cleaning?

You can contact Pink Empire Cleaning Co. by phone, text, email, social media, or through our online booking platforms. We'll collect the details needed to provide pricing, confirm availability, and schedule your service.

Ready for a cleaner space? Contact us today to get started!